Getting Started with ChatSonnet
Understand workspaces, websites, agents and the first visitor journey
From your first conversation to controlled autonomy. Learn ChatSonnet through complete lessons, practical work and four earned certifications.
Five lessons, a ten-question knowledge check and a reviewed practical in every course.
16 courses
Understand workspaces, websites, agents and the first visitor journey
Create accessible, focused and resilient conversational journeys
Build, connect, test and version reliable guided flows
Gather consent-aware information and transfer context to humans
Orchestrate multi-path journeys using structured data
Maintain reliable, permission-scoped sources for human and AI support
Operate handoffs and customer records without losing context
Connect ticket intake, routing, notifications and deadlines
Combine guided flows with grounded AI and safe handoffs
Design secure, resilient connections to external systems
Turn visitor journeys into evidence-based product improvements
Use SONNETO to investigate flows and prepare reviewable recommendations
Evaluate changes, approvals and regression evidence before release
Operate controlled autonomy, approved memory and monitored changes
Design dependable SaaS governance and tenant-safe operations
Deliver a complete integrated solution with proof of function
Pass four courses, then demonstrate how the skills work together in a level assessment. Certifications unlock the next level.
Level review: 16/20, each criterion ≥ 2/4
Level review: 16/20, each criterion ≥ 2/4
Level review: 16/20, each criterion ≥ 2/4
Expert review: 18/20, each criterion ≥ 3/4
Move from evidence-backed diagnosis to reviewed repairs, approved memory and guarded automation. Practice decisions in fictional scenarios before applying them to a real workspace.
Classroom simulations make no AI calls or production changes.
Read a full lesson, inspect a worked example and complete a practical exercise. Notes and progress follow your account.
Pass an 80% knowledge check and submit evidence. A human reviewer evaluates your work and explains the decision.
Course badges and level certifications are separate achievements. Enable public verification when you choose to share.
Your existing lessons, assessment snapshots, credential IDs and verification links remain available. Continue the legacy paths or enroll in Academy 2.0 separately. Valid earlier certifications preserve level access. New course badges require their own lessons, knowledge check and reviewed practical.
Continue the legacy learning paths →Self-paced learning. Fictional practice. Earned credentials.
ChatSonnet vendor certifications. No external accreditation is implied. Lesson estimates include exercises; practical assignments and assessments take additional time. Access to live workspace features remains subject to your permissions and plan.