Route form requests to departments, optionally assign eligible teammates and keep staff and customers informed through in-app alerts and outbound email.
Choose your plan after signup · AI allowances depend on your plan
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Route by a dropdown or checkbox answer.
Public updates stay connected to the request.
Internal notes and staff activity are for your team.
Useful details. Thoughtful decisions. A clear next step.
Opt in to assigning the least-loaded eligible department teammate. Explicit owners stay in place; away, offline or suspended teammates are skipped.
See assignments, customer replies and approaching or missed deadlines, with read states saved across visits.
Enable staff emails for assignments and customer replies, and customer emails for public replies. Managers can inspect delivery outcomes and retry confirmed failures.
Use form defaults and dropdown or checkbox routing rules to choose the request’s department and priority.
Enable automatic assignment explicitly. Tickets remain unassigned when no eligible department member is available; existing owners are preserved.
Turn on the relevant email settings and verify your email service. Delivery tracking and duplicate-send protection help managers review failures.
Check the current plans for these modules and their allowances.
Compare every planUse form defaults and dropdown or checkbox routing rules to choose the request’s department and priority. Enable automatic assignment explicitly. Tickets remain unassigned when no eligible department member is available; existing owners are preserved. Turn on the relevant email settings and verify your email service. Delivery tracking and duplicate-send protection help managers review failures.
Compare the current plans to see enabled modules and usage allowances. New plans bundle standard AI credits with explicit usage limits.
Yes. Use the connected features on this page to combine website conversations, customer context, guided flows, and a clear path to your team.
Bring your website, knowledge, and people into one connected workspace.