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ChatSonnet
CONVERSATIONS / SHARED TEAM INBOX

Every conversation.
One connected team.

Bring website chats, bot context, assignments, and customer details together so your team works from the same conversation history.

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ChatSonnet / Shared team inboxPREVIEW
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Sales question Website assistant
AI-assisted reply

A draft your teammate can review before replying.

Sales team Reply with context
Interactive product preview · illustrative content
Shared team inboxThe customer’s story stays together, whoever replies next.
01An organized queue02Connected context03Team handoffs
MORE THAN A FEATURE

The customer’s story stays together, whoever replies next.

Useful details. Thoughtful decisions. A clear next step.

01 / CONVERSATIONS

An organized queue

Filter by website, status, priority, or assignment.

Shared team inbox
Your customer journey
Connected to the way your team works.
02 / CONVERSATIONS

Connected context

See visitor details, the originating page, and the bot that initiated the chat.

03 / CONVERSATIONS

Team handoffs

Assign conversations so agents can continue where a bot or teammate left off.

FROM IDEA TO EVERYDAY WORK

Make the next step
part of the conversation.

  1. 01

    Connect a website and its bot.

    Connect each website to its bot so messages arrive with a useful source and conversation history.

    Connect the starting point
  2. 02

    Invite agents and create departments.

    Invite teammates and organize departments. Give people roles that match their work.

    Shape the experience
  3. 03

    Assign, reply, and follow through.

    Filter the queue, assign a conversation, and respond with the same context as the rest of your team.

    Bring it into your workspace
THE REST OF THE STORY

Great on its own. Better connected.

The next tool picks up where the conversation leaves off.

Conversations

Live chat

Bring real-time website conversations to your team. Reply with visitor context, keep the conversation history, and help people take the next step.

Explore feature
Support

Teams & departments

Invite your team, organize departments, and assign roles. Keep workspaces separate and give teammates access matching their responsibilities.

Explore feature
Support

Tickets

Turn requests needing follow-up into tracked tickets. Set priority, assign responsibility, and keep the conversation connected to the work.

Explore feature
A PLAN THAT FITS YOUR JOURNEY

Find your room to grow.

Check the current plans for these modules and their allowances.

Compare every plan

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A FEW USEFUL ANSWERS

Before you get started.

How do I get started with shared team inbox?

Connect each website to its bot so messages arrive with a useful source and conversation history. Invite teammates and organize departments. Give people roles that match their work. Filter the queue, assign a conversation, and respond with the same context as the rest of your team.

Which plan includes these tools?

Compare the current plans to see enabled modules and usage allowances. AI availability, response allowances, and pricing are shown separately from the subscription.

Can I connect this to my team’s workflow?

Yes. Use the connected features on this page to combine website conversations, customer context, guided flows, and a clear path to your team.

ChatSonnet assistant
MAKE IT YOURS WITH CHATSONNET

Your next great conversation starts here.

Bring your website, knowledge, and people into one connected workspace.

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