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ChatSonnet
FOR SUPPORT & SUCCESS TEAMS

Helpful answers.
Thoughtful follow-through.

Connect published knowledge, AI and guided bots, live agents, and tickets in a support journey that keeps the customer’s context.

Build your customer journeySee it in action

Choose your plan after signup · AI allowances depend on your plan

Guided flows Connected customer context
ChatSonnet / Shared team inboxPREVIEW
Alex Morgan Website · /pricing Open
Can you help me choose a plan?
Of course. Let’s find the right next step together.
Sales question Website assistant
AI-assisted reply

A draft your teammate can review before replying.

Sales team Reply with context
Interactive product preview · illustrative content
Customer supportFrom a quick question to the work behind the answer.
THE JOURNEY AT A GLANCE
01Make knowledge useful
02Bring in your people
03Keep the next step visible
WALK THROUGH THE JOURNEY

From a quick question to the work behind the answer.

Select a moment to see how the conversation and its context move together.

The conversationIllustrative journey · 1 / 3
How do I add the widget to my site?
Add your website, choose its bot, and install the widget script.
THE CONTEXT STAYS CONNECTED
SourcePublished installation guide
PathKnowledge-based answer
Check whether the visitor needs more help
THE CUSTOMER STORY STAYS INTACT

A helpful bot.
A connected team.
A clear next step.

Your knowledge

Answers and guidance grounded in the content you publish.

Your journey

Messages, choices, forms, and handoffs shaped around your business.

Your people

The conversation history stays available when your team takes over.

THE REST OF THE STORY

The tools that make this journey work.

The next tool picks up where the conversation leaves off.

Support

Knowledge base

Organize articles for support and bot guidance. Create content directly, or import a public URL or supported text file and review it before publishing.

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Automation

AI chatbots

Use published knowledge and a configured AI provider to answer visitor questions. Choose an AI bot or include AI in a guided conversation.

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Conversations

Shared team inbox

Bring website chats, bot context, assignments, and customer details together so your team works from the same conversation history.

Explore feature
Support

Tickets

Turn requests needing follow-up into tracked tickets. Set priority, assign responsibility, and keep the conversation connected to the work.

Explore feature
A PLAN THAT FITS YOUR JOURNEY

Find your room to grow.

Check the current plans for these modules and their allowances.

Compare every plan

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A FEW USEFUL ANSWERS

Before you get started.

How do I build this customer support journey?

Start with your published setup guides and support content so common questions have a clear path. When the answer needs a person, hand over the conversation with its website and history intact. Create a ticket for issues that need investigation, with priority and an owner your team can track. Use the feature links above to explore the tools for each step.

Can I adapt the bot to my business?

Yes. Start from an editable template or a blank canvas, use your published business knowledge, and configure the messages, forms, and handoffs that fit your team.

Can a person take over the conversation?

Yes. A human handoff lets your team continue from the inbox with the conversation history. Select a plan with the modules and allowances your workflow needs.

ChatSonnet assistant
MAKE IT YOURS WITH CHATSONNET

Make your next customer journey a better one.

Bring your website, knowledge, and people into one connected workspace.

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