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ChatSonnet
PLATFORM / REPORTS & DASHBOARDS

A connected operation.
A clearer perspective.

Review conversations, tickets, visitors, and team activity with role-specific dashboards and reports. Export supported summaries for your own analysis.

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ChatSonnet / Reports & dashboardsPREVIEW
REPORTS & DASHBOARDSYour operation, in view.
Sample data
Visits72
Engaged24
Chats8
Website activityExample period
Start of periodEnd of period
Interactive product preview · illustrative content
Reports & dashboardsBring the day’s conversations, follow-up, and visitor activity into focus.
01Owner insights02Agent workspace03Useful exports
MORE THAN A FEATURE

Bring the day’s conversations, follow-up, and visitor activity into focus.

Useful details. Thoughtful decisions. A clear next step.

01 / PLATFORM

Owner insights

Review conversation cohorts, response time, open work, and visitors.

Reports & dashboards
Your customer journey
Connected to the way your team works.
02 / PLATFORM

Agent workspace

Keep daily conversation work and agent information in the agent dashboard.

03 / PLATFORM

Useful exports

Export supported reports and summaries to continue your analysis.

FROM IDEA TO EVERYDAY WORK

Make the next step
part of the conversation.

  1. 01

    Choose a website and period.

    Choose the website and reporting period that match the question you want to understand.

    Connect the starting point
  2. 02

    Review the metrics and their definitions.

    Review conversation activity, open work, and the metrics available to your role.

    Shape the experience
  3. 03

    Export a supported summary.

    Export a supported summary and use it to inform your next operational decision.

    Bring it into your workspace
THE REST OF THE STORY

Great on its own. Better connected.

The next tool picks up where the conversation leaves off.

Growth

Visitor analytics

Understand visits, pages, engagement, and chat activity. Filter reports and use visitor context to decide where conversations can help.

Explore feature
Conversations

Shared team inbox

Bring website chats, bot context, assignments, and customer details together so your team works from the same conversation history.

Explore feature
Platform

Plans & AI usage

Compare subscription modules, limits, and AI pricing. Workspace settings show your plan and measured usage so you can plan the next step.

Explore feature
A PLAN THAT FITS YOUR JOURNEY

Find your room to grow.

Check the current plans for these modules and their allowances.

Compare every plan

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A FEW USEFUL ANSWERS

Before you get started.

How do I get started with reports & dashboards?

Choose the website and reporting period that match the question you want to understand. Review conversation activity, open work, and the metrics available to your role. Export a supported summary and use it to inform your next operational decision.

Which plan includes these tools?

Compare the current plans to see enabled modules and usage allowances. AI availability, response allowances, and pricing are shown separately from the subscription.

Can I connect this to my team’s workflow?

Yes. Use the connected features on this page to combine website conversations, customer context, guided flows, and a clear path to your team.

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MAKE IT YOURS WITH CHATSONNET

Your next great conversation starts here.

Bring your website, knowledge, and people into one connected workspace.

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