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ChatSonnet
SUPPORT / TEAMS & DEPARTMENTS

The right people.
The right conversation.

Invite your team, organize departments, and assign roles. Keep workspaces separate and give teammates access matching their responsibilities.

Create your workspaceSee it in action

Choose your plan after signup · AI allowances depend on your plan

Your workspace, your control Built for your website
ChatSonnet / Teams & departmentsPREVIEW
YOUR PEOPLE, CONNECTED
Website conversationSupport department
AMAlex MorganSupport departmentSupervisor
JTJamie TaylorSupport departmentAgent
RLRobin LeeSupport departmentViewer
Roles match each person’s responsibilities.
Interactive product preview · illustrative content
Teams & departmentsClear roles and departments turn a shared inbox into a team workspace.
01Role-based work02Department routing03Independent workspaces
MORE THAN A FEATURE

Clear roles and departments turn a shared inbox into a team workspace.

Useful details. Thoughtful decisions. A clear next step.

01 / SUPPORT

Role-based work

Owner, supervisor, agent, and viewer roles support different responsibilities.

Teams & departments
Your customer journey
Connected to the way your team works.
02 / SUPPORT

Department routing

Connect handoff steps to the team that should help.

03 / SUPPORT

Independent workspaces

Workspace-scoped records keep customer operations separate.

FROM IDEA TO EVERYDAY WORK

Make the next step
part of the conversation.

  1. 01

    Invite your team.

    Invite the people who support your customers and choose the role that matches each responsibility.

    Connect the starting point
  2. 02

    Assign roles and departments.

    Organize departments and connect them to websites, bots, and human handoff steps.

    Shape the experience
  3. 03

    Route chats and tickets.

    Give incoming conversations and tickets a clear owner while keeping the customer’s history together.

    Bring it into your workspace
THE REST OF THE STORY

Great on its own. Better connected.

The next tool picks up where the conversation leaves off.

Conversations

Shared team inbox

Bring website chats, bot context, assignments, and customer details together so your team works from the same conversation history.

Explore feature
Automation

Hybrid bots

Connect guided choices, forms, AI responses, conditions, and human handoff in one flow. Keep the visitor moving with the conversation intact.

Explore feature
Platform

Plans & AI usage

Compare subscription modules, limits, and AI pricing. Workspace settings show your plan and measured usage so you can plan the next step.

Explore feature
A PLAN THAT FITS YOUR JOURNEY

Find your room to grow.

Check the current plans for these modules and their allowances.

Compare every plan

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A FEW USEFUL ANSWERS

Before you get started.

How do I get started with teams & departments?

Invite the people who support your customers and choose the role that matches each responsibility. Organize departments and connect them to websites, bots, and human handoff steps. Give incoming conversations and tickets a clear owner while keeping the customer’s history together.

Which plan includes these tools?

Compare the current plans to see enabled modules and usage allowances. AI availability, response allowances, and pricing are shown separately from the subscription.

Can I connect this to my team’s workflow?

Yes. Use the connected features on this page to combine website conversations, customer context, guided flows, and a clear path to your team.

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