Skip to content
ChatSonnet
FOR SAAS & PRODUCT TEAMS

From “how do I?”
to “I’ve got this.”

Use guided flows, setup articles, AI answers, and human handoff to help customers from their first question through ongoing use.

Build your customer journeySee it in action

Choose your plan after signup · AI allowances depend on your plan

Guided flows Connected customer context
ChatSonnet / Hybrid botsPREVIEW
Hybrid customer journey Editable draft
Select a step to explore
Interactive product preview · illustrative content
SaaS & onboardingA guided first step and connected support for what comes next.
THE JOURNEY AT A GLANCE
01Guide the first step
02Put product knowledge to work
03Keep support connected
WALK THROUGH THE JOURNEY

A guided first step and connected support for what comes next.

Select a moment to see how the conversation and its context move together.

The conversationIllustrative journey · 1 / 3
Where should I start with the setup?
Tell us what you want to do first, and we can guide the next step.
THE CONTEXT STAYS CONNECTED
JourneyCustomer onboarding
IntentSetup help
Identify the setup question
THE CUSTOMER STORY STAYS INTACT

A helpful bot.
A connected team.
A clear next step.

Your knowledge

Answers and guidance grounded in the content you publish.

Your journey

Messages, choices, forms, and handoffs shaped around your business.

Your people

The conversation history stays available when your team takes over.

THE REST OF THE STORY

The tools that make this journey work.

The next tool picks up where the conversation leaves off.

Automation

Hybrid bots

Connect guided choices, forms, AI responses, conditions, and human handoff in one flow. Keep the visitor moving with the conversation intact.

Explore feature
Support

Knowledge base

Organize articles for support and bot guidance. Create content directly, or import a public URL or supported text file and review it before publishing.

Explore feature
Support

Tickets

Turn requests needing follow-up into tracked tickets. Set priority, assign responsibility, and keep the conversation connected to the work.

Explore feature
Conversations

Shared team inbox

Bring website chats, bot context, assignments, and customer details together so your team works from the same conversation history.

Explore feature
A PLAN THAT FITS YOUR JOURNEY

Find your room to grow.

Check the current plans for these modules and their allowances.

Compare every plan

Loading current plan coverage…

A FEW USEFUL ANSWERS

Before you get started.

How do I build this saas & onboarding journey?

Use a guided flow to understand what a new customer is trying to set up. Connect published setup articles and optional AI answers to the questions people ask along the way. Hand over to a person or create a ticket for a blocker that needs follow-up. Use the feature links above to explore the tools for each step.

Can I adapt the bot to my business?

Yes. Start from an editable template or a blank canvas, use your published business knowledge, and configure the messages, forms, and handoffs that fit your team.

Can a person take over the conversation?

Yes. A human handoff lets your team continue from the inbox with the conversation history. Select a plan with the modules and allowances your workflow needs.

ChatSonnet assistant
MAKE IT YOURS WITH CHATSONNET

Make your next customer journey a better one.

Bring your website, knowledge, and people into one connected workspace.

Start building