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ChatSonnet
AUTOMATION / HYBRID BOTS

Smart automation.
A human connection.

Connect guided choices, forms, AI responses, conditions, and human handoff in one flow. Keep the visitor moving with the conversation intact.

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ChatSonnet / Hybrid botsPREVIEW
Hybrid customer journey Editable draft
Select a step to explore
Interactive product preview · illustrative content
Hybrid botsOne journey for guided steps, generative answers, and your people.
01Guide the next step02Bring in a teammate03Return to the beginning
MORE THAN A FEATURE

One journey for guided steps, generative answers, and your people.

Useful details. Thoughtful decisions. A clear next step.

01 / AUTOMATION

Guide the next step

Use buttons, forms, and conditions to collect useful details.

Hybrid bots
Your customer journey
Connected to the way your team works.
02 / AUTOMATION

Bring in a teammate

Route a conversation to a department or human agent with its history.

03 / AUTOMATION

Return to the beginning

Add restart paths so a visitor can begin the journey again.

FROM IDEA TO EVERYDAY WORK

Make the next step
part of the conversation.

  1. 01

    Start with a hybrid template.

    Choose a hybrid starting point and decide where visitors need a choice, an answer, or a person.

    Connect the starting point
  2. 02

    Add AI, conditions, and handoff.

    Connect AI answers, intake forms, and conditions. Route human handoffs to the right department.

    Shape the experience
  3. 03

    Test each branch before publishing.

    Test the branches, follow-up questions, and handovers before making the bot available on your website.

    Bring it into your workspace
THE REST OF THE STORY

Great on its own. Better connected.

The next tool picks up where the conversation leaves off.

Automation

Visual Bot Studio

Build website bots visually with reusable templates, connected actions, forms, and routing. Test a journey before publishing it to your website.

Explore feature
Conversations

Shared team inbox

Bring website chats, bot context, assignments, and customer details together so your team works from the same conversation history.

Explore feature
Automation

AI chatbots

Use published knowledge and a configured AI provider to answer visitor questions. Choose an AI bot or include AI in a guided conversation.

Explore feature
A PLAN THAT FITS YOUR JOURNEY

Find your room to grow.

Check the current plans for these modules and their allowances.

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A FEW USEFUL ANSWERS

Before you get started.

How do I get started with hybrid bots?

Choose a hybrid starting point and decide where visitors need a choice, an answer, or a person. Connect AI answers, intake forms, and conditions. Route human handoffs to the right department. Test the branches, follow-up questions, and handovers before making the bot available on your website.

Which plan includes these tools?

Compare the current plans to see enabled modules and usage allowances. AI availability, response allowances, and pricing are shown separately from the subscription.

Can I connect this to my team’s workflow?

Yes. Use the connected features on this page to combine website conversations, customer context, guided flows, and a clear path to your team.

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