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ChatSonnet
FOR ECOMMERCE TEAMS

A little guidance.
A more confident shopper.

Answer product and policy questions from your content, capture requirements, and hand over to your team for personal assistance.

Build your customer journeySee it in action

Choose your plan after signup · AI allowances depend on your plan

Guided flows Connected customer context
ChatSonnet / Website widgetsPREVIEW
YOUR WEBSITE
Welcome to your next chapter.
Make it yours
Let’s find your next step.Your website assistant
Hi there! What can we help you with today?
A better first hello.

Try a choice to explore the conversation.

Type your message…
Interactive product preview · illustrative content
EcommerceProduct questions, policy answers, and a path to your people.
THE JOURNEY AT A GLANCE
01Welcome the question
02Answer from your business
03Make it personal
WALK THROUGH THE JOURNEY

Product questions, policy answers, and a path to your people.

Select a moment to see how the conversation and its context move together.

The conversationIllustrative journey · 1 / 3
Can you help me understand this product?
Absolutely. What would you like to know?
THE CONTEXT STAYS CONNECTED
SourceProduct page
IntentProduct question
Use your published product content
THE CUSTOMER STORY STAYS INTACT

A helpful bot.
A connected team.
A clear next step.

Your knowledge

Answers and guidance grounded in the content you publish.

Your journey

Messages, choices, forms, and handoffs shaped around your business.

Your people

The conversation history stays available when your team takes over.

THE REST OF THE STORY

The tools that make this journey work.

The next tool picks up where the conversation leaves off.

Conversations

Website widgets

Choose widget and launcher themes, connect a bot to a website, and shape how visitors start and continue a conversation.

Explore feature
Support

Knowledge base

Organize articles for support and bot guidance. Create content directly, or import a public URL or supported text file and review it before publishing.

Explore feature
Growth

Contacts & segments

Capture customer details through conversation forms and keep them in your workspace. Organize your audience with contacts, tags, and segments.

Explore feature
Conversations

Live chat

Bring real-time website conversations to your team. Reply with visitor context, keep the conversation history, and help people take the next step.

Explore feature
A PLAN THAT FITS YOUR JOURNEY

Find your room to grow.

Check the current plans for these modules and their allowances.

Compare every plan

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A FEW USEFUL ANSWERS

Before you get started.

How do I build this ecommerce journey?

Give shoppers a branded place to ask about a product while they are still on your website. Use the product and policy content you publish, and collect requirements when someone needs help choosing. Bring in a teammate with the conversation history for requests that need personal attention. Use the feature links above to explore the tools for each step.

Can I adapt the bot to my business?

Yes. Start from an editable template or a blank canvas, use your published business knowledge, and configure the messages, forms, and handoffs that fit your team.

Can a person take over the conversation?

Yes. A human handoff lets your team continue from the inbox with the conversation history. Select a plan with the modules and allowances your workflow needs.

ChatSonnet assistant
MAKE IT YOURS WITH CHATSONNET

Make your next customer journey a better one.

Bring your website, knowledge, and people into one connected workspace.

Start building