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ChatSonnet
THE CHATSONNET PLATFORM

One platform.
Every conversation.

Live chat, visual automation, customer knowledge, and your people. The building blocks for a more helpful website experience.

Choose your plan after signup · AI allowances depend on your plan

ONE PLATFORM. EVERY CONVERSATION.

Live chat, useful automation, and the team behind it all.

Live conversationsAI & guided journeysConnected teamsWorkspace control
EXPLORE THE PLATFORM

Find your next building block.

14 features
Conversations

Live chat

Bring real-time website conversations to your team. Reply with visitor context, keep the conversation history, and help people take the next step.

A direct way to askContext for your team
Explore live chat
Automation

AI chatbots

Use published knowledge and a configured AI provider to answer visitor questions. Choose an AI bot or include AI in a guided conversation.

Your own knowledgeProvider and model choices
Explore ai chatbots
Automation

Hybrid bots

Connect guided choices, forms, AI responses, conditions, and human handoff in one flow. Keep the visitor moving with the conversation intact.

Guide the next stepBring in a teammate
Explore hybrid bots
Automation

Visual Bot Studio

Build website bots visually with reusable templates, connected actions, forms, and routing. Test a journey before publishing it to your website.

A visual canvasTemplates to build from
Explore visual bot studio
Conversations

Shared team inbox

Bring website chats, bot context, assignments, and customer details together so your team works from the same conversation history.

An organized queueConnected context
Explore shared team inbox
Support

Knowledge base

Organize articles for support and bot guidance. Create content directly, or import a public URL or supported text file and review it before publishing.

Organized articlesImport and review
Explore knowledge base
Support

Tickets

Turn requests needing follow-up into tracked tickets. Set priority, assign responsibility, and keep the conversation connected to the work.

A useful referenceClear responsibility
Explore tickets
Growth

Visitor analytics

Understand visits, pages, engagement, and chat activity. Filter reports and use visitor context to decide where conversations can help.

Visitor contextUseful filters
Explore visitor analytics
Growth

Contacts & segments

Capture customer details through conversation forms and keep them in your workspace. Organize your audience with contacts, tags, and segments.

Useful detailsA customer record
Explore contacts & segments
Conversations

Website widgets

Choose widget and launcher themes, connect a bot to a website, and shape how visitors start and continue a conversation.

Your brand and welcomeHelp at the right moment
Explore website widgets
Support

Teams & departments

Invite your team, organize departments, and assign roles. Keep workspaces separate and give teammates access matching their responsibilities.

Role-based workDepartment routing
Explore teams & departments
Platform

Plans & AI usage

Compare subscription modules, limits, and AI pricing. Workspace settings show your plan and measured usage so you can plan the next step.

Full plan comparisonAI priced clearly
Explore plans & ai usage
Growth

Marketing popups

Platform Admin can create branded popups, choose page locations, capture signup emails, and review campaign views and clicks.

A campaign in your colorsTiming and conditions
Explore marketing popups
Platform

Reports & dashboards

Review conversations, tickets, visitors, and team activity with role-specific dashboards and reports. Export supported summaries for your own analysis.

Owner insightsAgent workspace
Explore reports & dashboards
ChatSonnet assistant
MAKE IT YOURS WITH CHATSONNET

Your next great conversation starts here.

Bring your website, knowledge, and people into one connected workspace.

Start building