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ChatSonnet
SUPPORT / KNOWLEDGE BASE

What you know.
What customers need.

Organize articles for support and bot guidance. Create content directly, or import a public URL or supported text file and review it before publishing.

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ChatSonnet / Knowledge basePREVIEW
PUBLISHED KNOWLEDGE
Your business, organized
Published source
KNOWLEDGE → GUIDANCEAdding your website widget

Add your website, choose its bot, and install the widget script on your site.

Grounded in your published content
Interactive product preview · illustrative content
Knowledge baseCreate once. Review carefully. Make it useful across conversations.
01Organized articles02Import and review03Publish with purpose
MORE THAN A FEATURE

Create once. Review carefully. Make it useful across conversations.

Useful details. Thoughtful decisions. A clear next step.

01 / SUPPORT

Organized articles

Use categories, search, and pagination as your library grows.

Knowledge base
Your customer journey
Connected to the way your team works.
02 / SUPPORT

Import and review

Import a public HTTPS page or a supported TXT, Markdown, HTML, CSV, or JSON file.

03 / SUPPORT

Publish with purpose

Keep drafts separate from published content available to your bots.

FROM IDEA TO EVERYDAY WORK

Make the next step
part of the conversation.

  1. 01

    Write or import an article.

    Create an article or import supported content. Give it a useful title and a category your team can find.

    Connect the starting point
  2. 02

    Review its title, category, and body.

    Review the details before publishing. Keep unfinished or outdated material in drafts.

    Shape the experience
  3. 03

    Publish it for your workspace.

    Publish approved articles for support and bot guidance. Keep the knowledge current as your business changes.

    Bring it into your workspace
THE REST OF THE STORY

Great on its own. Better connected.

The next tool picks up where the conversation leaves off.

Automation

AI chatbots

Use published knowledge and a configured AI provider to answer visitor questions. Choose an AI bot or include AI in a guided conversation.

Explore feature
Automation

Hybrid bots

Connect guided choices, forms, AI responses, conditions, and human handoff in one flow. Keep the visitor moving with the conversation intact.

Explore feature
Support

Tickets

Turn requests needing follow-up into tracked tickets. Set priority, assign responsibility, and keep the conversation connected to the work.

Explore feature
A PLAN THAT FITS YOUR JOURNEY

Find your room to grow.

Check the current plans for these modules and their allowances.

Compare every plan

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A FEW USEFUL ANSWERS

Before you get started.

How do I get started with knowledge base?

Create an article or import supported content. Give it a useful title and a category your team can find. Review the details before publishing. Keep unfinished or outdated material in drafts. Publish approved articles for support and bot guidance. Keep the knowledge current as your business changes.

Which plan includes these tools?

Compare the current plans to see enabled modules and usage allowances. AI availability, response allowances, and pricing are shown separately from the subscription.

Can I connect this to my team’s workflow?

Yes. Use the connected features on this page to combine website conversations, customer context, guided flows, and a clear path to your team.

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MAKE IT YOURS WITH CHATSONNET

Your next great conversation starts here.

Bring your website, knowledge, and people into one connected workspace.

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