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ChatSonnet
CONVERSATIONS / LIVE CHAT

A real conversation.
Right when it matters.

Bring real-time website conversations to your team. Reply with visitor context, keep the conversation history, and help people take the next step.

Create your workspaceSee it in action

Choose your plan after signup · AI allowances depend on your plan

Your workspace, your control Built for your website
ChatSonnet / Live chatPREVIEW
YOUR WEBSITE
Welcome to your next chapter.
Let’s find your next step.Your website assistant
Hi there! What can we help you with today?
A better first hello.

Try a choice to explore the conversation.

Type your message…
Interactive product preview · illustrative content
Live chatFrom a question on your website to a conversation in your inbox.
01A direct way to ask02Context for your team03Useful follow-through
MORE THAN A FEATURE

From a question on your website to a conversation in your inbox.

Useful details. Thoughtful decisions. A clear next step.

01 / CONVERSATIONS

A direct way to ask

Answer questions about your products, services, and setup while people are on your website.

Live chat
Your customer journey
Connected to the way your team works.
02 / CONVERSATIONS

Context for your team

See the website, originating page, bot label, and visitor details beside the conversation.

03 / CONVERSATIONS

Useful follow-through

Use saved replies, share a transcript, or create a ticket when a request needs more work.

FROM IDEA TO EVERYDAY WORK

Make the next step
part of the conversation.

  1. 01

    Add your website to your workspace.

    Connect the website where your customers need help and choose the department that will reply.

    Connect the starting point
  2. 02

    Install the widget script and publish a bot.

    Install your website’s widget script so visitors can start a conversation without leaving the page.

    Shape the experience
  3. 03

    Invite your team and reply from the inbox.

    Reply with the visitor’s page and conversation history in view. Assign follow-up when the answer needs more time.

    Bring it into your workspace
THE REST OF THE STORY

Great on its own. Better connected.

The next tool picks up where the conversation leaves off.

Conversations

Shared team inbox

Bring website chats, bot context, assignments, and customer details together so your team works from the same conversation history.

Explore feature
Conversations

Website widgets

Choose widget and launcher themes, connect a bot to a website, and shape how visitors start and continue a conversation.

Explore feature
Growth

Contacts & segments

Capture customer details through conversation forms and keep them in your workspace. Organize your audience with contacts, tags, and segments.

Explore feature
A PLAN THAT FITS YOUR JOURNEY

Find your room to grow.

Check the current plans for these modules and their allowances.

Compare every plan

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A FEW USEFUL ANSWERS

Before you get started.

How do I get started with live chat?

Connect the website where your customers need help and choose the department that will reply. Install your website’s widget script so visitors can start a conversation without leaving the page. Reply with the visitor’s page and conversation history in view. Assign follow-up when the answer needs more time.

Which plan includes these tools?

Compare the current plans to see enabled modules and usage allowances. AI availability, response allowances, and pricing are shown separately from the subscription.

Can I connect this to my team’s workflow?

Yes. Use the connected features on this page to combine website conversations, customer context, guided flows, and a clear path to your team.

ChatSonnet assistant
MAKE IT YOURS WITH CHATSONNET

Your next great conversation starts here.

Bring your website, knowledge, and people into one connected workspace.

Start building