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SUPPORT / TICKETS

A conversation today.
A clear next step.

Turn requests needing follow-up into tracked tickets. Set priority, assign responsibility, and keep the conversation connected to the work.

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ChatSonnet / TicketsPREVIEW
CS-1042Example ticket

Help with website setup

A customer request with a clear owner and a next step.

ASSIGNED TOAL Alex · Support
PRIORITY Normal
Conversation attached

The request keeps the customer’s message and context.

Investigation in progress

Your team can update the status as the work progresses.

Interactive product preview · illustrative content
TicketsWhen an answer takes time, the request still has a home.
01A useful reference02Clear responsibility03Beyond live chat
MORE THAN A FEATURE

When an answer takes time, the request still has a home.

Useful details. Thoughtful decisions. A clear next step.

01 / SUPPORT

A useful reference

Use ticket numbers and a dedicated detail page for follow-up.

Tickets
Your customer journey
Connected to the way your team works.
02 / SUPPORT

Clear responsibility

Set status, priority, and assignment for each request.

03 / SUPPORT

Beyond live chat

Create a ticket from a bot flow or your workspace when an issue needs time.

FROM IDEA TO EVERYDAY WORK

Make the next step
part of the conversation.

  1. 01

    Collect request details.

    Capture the issue and the visitor’s details through a bot form or from your workspace.

    Connect the starting point
  2. 02

    Create and assign a ticket.

    Create a ticket with a visible reference, clear priority, and an assigned teammate.

    Shape the experience
  3. 03

    Update its status as work progresses.

    Use the dedicated detail page to update progress and keep the request connected to the conversation.

    Bring it into your workspace
THE REST OF THE STORY

Great on its own. Better connected.

The next tool picks up where the conversation leaves off.

Conversations

Shared team inbox

Bring website chats, bot context, assignments, and customer details together so your team works from the same conversation history.

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Support

Knowledge base

Organize articles for support and bot guidance. Create content directly, or import a public URL or supported text file and review it before publishing.

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Support

Teams & departments

Invite your team, organize departments, and assign roles. Keep workspaces separate and give teammates access matching their responsibilities.

Explore feature
A PLAN THAT FITS YOUR JOURNEY

Find your room to grow.

Check the current plans for these modules and their allowances.

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A FEW USEFUL ANSWERS

Before you get started.

How do I get started with tickets?

Capture the issue and the visitor’s details through a bot form or from your workspace. Create a ticket with a visible reference, clear priority, and an assigned teammate. Use the dedicated detail page to update progress and keep the request connected to the conversation.

Which plan includes these tools?

Compare the current plans to see enabled modules and usage allowances. AI availability, response allowances, and pricing are shown separately from the subscription.

Can I connect this to my team’s workflow?

Yes. Use the connected features on this page to combine website conversations, customer context, guided flows, and a clear path to your team.

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