Master Capstone: Autonomous Customer Experience
Deliver a complete integrated solution with proof of function
5 lessons · 84 minutes of lesson study · Version 2.0.1Practical assignment and assessment time are additional.
A skill you can demonstrate.
- Turn stakeholder goals into testable acceptance criteria.
- Architect an end-to-end customer journey.
- Integrate knowledge, tickets, analytics and a mock API.
- Document Sonneto proposals and controlled autonomy.
- Hand over a complete solution with honest evidence.
Know what comes next.
01Stakeholder requirements and acceptance criteria16 min
Turn stakeholder goals into testable acceptance criteria.
Practice: Write a requirements brief with five acceptance criteria and a requirement-to-evidence map.
02Customer journey and bot architecture16 min
Architect an end-to-end customer journey.
Practice: Draw the journey and annotate each boundary with responsible module, data and fallback.
03Knowledge, tickets, analytics and integrations16 min
Integrate knowledge, tickets, analytics and a mock API.
Practice: Build an integration matrix and test success, missing data, denial and dependency failure end to end.
04SONNETO proposals, approvals and guardrails16 min
Document Sonneto proposals and controlled autonomy.
Practice: Prepare a policy matrix and the simulated proposal, approval, monitoring and blocked-action records.
05End-to-end acceptance testing and handover20 min
Hand over a complete solution with honest evidence.
Practice: Submit the integrated report, run a handover review and prepare the Expert assessment from the same evidence.