AI & Hybrid Bot Engineering
Combine guided flows with grounded AI and safe handoffs
5 lessons · 84 minutes of lesson study · Version 2.0.1Practical assignment and assessment time are additional.
A skill you can demonstrate.
- Choose deterministic and AI behavior by task.
- Understand provider configuration and usage limits.
- Ground answers in selected approved knowledge.
- Set boundaries and provide useful handoffs.
- Evaluate a hybrid bot with a fixed test set.
Know what comes next.
01AI versus deterministic workflow decisions16 min
Choose deterministic and AI behavior by task.
Practice: Map five tasks to guided logic, grounded AI or human review and explain each choice.
02Provider configuration and limits16 min
Understand provider configuration and usage limits.
Practice: Record configured versus required capabilities and specify behavior for missing provider, limit and timeout.
03Grounding in approved knowledge16 min
Ground answers in selected approved knowledge.
Practice: Draft grounding instructions and test three supported and three unsupported questions.
04Safety boundaries, refusals and handoffs16 min
Set boundaries and provide useful handoffs.
Practice: Write cases for unsupported facts, private information and a request to bypass instructions.
05Prompt and answer-quality evaluation20 min
Evaluate a hybrid bot with a fixed test set.
Practice: Write and run or simulate twelve cases with pass/fail reasons and source evidence.