CSA-05 / PROFESSIONAL
Practical assignment and assessment time are additional.
Advanced Bot Logic & Conditions
Orchestrate multi-path journeys using structured data
5 lessons · 84 minutes of lesson study · Version 2.0.1Practical assignment and assessment time are additional.
A skill you can demonstrate.
- Design conditions with explicit missing-data behavior.
- Maintain a reliable field and tag dictionary.
- Specify routing around actual team availability.
- Bound recovery and prevent duplicate side effects.
- Test the interaction between branches and state.
YOUR FIVE-LESSON PATH
Know what comes next.
01Condition operators and branch design16 min
Design conditions with explicit missing-data behavior.
Practice: Create a truth table for three routes, a boundary value and missing data.
02Tags, variables and customer fields16 min
Maintain a reliable field and tag dictionary.
Practice: Document five values with type, writer, reader and reset behavior.
03Time and department-based routing16 min
Specify routing around actual team availability.
Practice: Write a routing table for service, sales and unavailable states, including the policy time zone.
04Error branches and retry policies16 min
Bound recovery and prevent duplicate side effects.
Practice: Document the response to a timeout before and after a possible side effect.
05Complex flow test cases20 min
Test the interaction between branches and state.
Practice: Write at least eight cases covering three intended routes and recovery behavior.