Knowledge Base Engineering
Maintain reliable, permission-scoped sources for human and AI support
5 lessons · 84 minutes of lesson study · Version 2.0.1Practical assignment and assessment time are additional.
A skill you can demonstrate.
- Write an answerable article with an accountable source.
- Review imported material before relying on it.
- Scope knowledge to the bot that should use it.
- Resolve conflicting and stale knowledge deliberately.
- Evaluate answer quality and unsupported requests.
Know what comes next.
01Article design and publishing workflow16 min
Write an answerable article with an accountable source.
Practice: Draft a short article with purpose, policy, exception, owner and review date.
02URL and file import with review16 min
Review imported material before relying on it.
Practice: Compare one fictional source with its imported text and list omissions, duplicates and stale claims.
03Site, collection and bot scoping16 min
Scope knowledge to the bot that should use it.
Practice: Make a source-to-bot matrix and test one included and one excluded question.
04Quality checks, updates and conflicts16 min
Resolve conflicting and stale knowledge deliberately.
Practice: Create a conflict register with source, claim, authority, decision and retest result.
05Retrieval evaluation and unsupported answers20 min
Evaluate answer quality and unsupported requests.
Practice: Create twelve test questions with expected support or fallback and observed results.