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ChatSonnet
LIVE CHAT. SMART BOTS. YOUR PEOPLE.

Better conversations.
Bigger possibilities.

Your website’s first hello. Your team’s next opportunity.
Bring live chat, visual automation, customer support and Sonneto together.

Get started Explore the product
Visual bot builder Human handoff One connected workspace
Your customer workspaceInteractive example
Avery Lee Website chatProduct page · Sales inquiry bot
A CONVERSATION WITH POSSIBILITIES

Hi! Can you help with a custom order?

Avery
Your website assistant

Absolutely. What are you looking to create?

Website assistant

Custom uniforms for our team.

Avery
Details captured. Context included.Project: team uniforms · Interested in customization
A human touch, at the right moment.
One conversation. The whole picture.

Explore the interface · Illustrative names, conversations and data · No live messages or bot changes

THE WHOLE STORY.
NOT JUST THE LAST MESSAGE.

Meet the visitor

A question worth answering.

Guide the conversation

AI, flows and the human touch.

Keep the context

People, details and follow-up.

See what happens next

Recorded journeys and outcomes.

THE TOOLS BEHIND A BETTER EXPERIENCE

Not just a chat.
A whole connected operation.

Keep answers, people and follow-up connected to the conversation that started it all.

Your knowledge.
Ready for the next question.

Give bots and teammates published content to work with. Import, review and organize the information that helps your customers.

Explore knowledge base
YOUR KNOWLEDGE
Getting started
Products & services
Helpful policies
Useful content. Helpful answers.

Questions become
clear next steps.

Keep unresolved requests in tickets with status, priority and an assigned owner.

Explore help desk
REQUEST / EXAMPLE
Help with website setup

Conversation context attached

In progress Support team
A follow-up your team can follow through.

Your people.
All on the same page.

Connect contacts, departments and teammates around the customer’s story.

Explore team tools
SASalesChatSonnetCSSupport
Customer context connects the work.

A welcome that
looks like your brand.

Choose a widget style, shape the flow and make the first interaction your own.

Explore website widgets
Hello there.What brings you here today?
Explore products Talk to our team
Your brand. Your conversation.
INTELLIGENCE WITH A HUMAN TOUCH

Meet your next
AI teammate.
Meet Sonneto.

Observes. Learns. Acts. Improves.

Let Sonneto investigate bot flows, prepare tested repairs and use approved memory. You decide how much independence to allow.

Get to know Sonneto
Observes. Learns.Sonneto, the original ChatSonnet AI teammate Acts.sonneto.by ChatSonnet
INVESTIGATION PREVIEW · ILLUSTRATIVE

Find the question behind the drop-off.

Inspect recorded visitor journeys and bot flows. Follow the evidence before deciding what to change.

  1. 01
    InspectSaved bot flow and recorded activity
  2. 02
    UnderstandA step worth investigating
  3. 03
    DecideReview the evidence and next action
Approval Mode or permitted autonomy. Automatic changes cover approved replacements and supported whitespace cleanup; broader AI repairs require review.Your controls
BUILT FOR REAL CUSTOMER MOMENTS

Different businesses.
The same human connection.

Start with a question your team hears every day.

THE CONVERSATION

“Can I customize this for my team?”

Let’s find the right fit. What are you looking to create?

Illustrative journey · Not a customer transcript
FROM BROWSING TO A REAL CONVERSATION

Give sales a useful starting point.

Product requirements
Quantity & timeline
Contact details
Explore the solution
FROM AN IDEA TO YOUR WEBSITE

You bring the goal.
Build the journey.

Start with one useful conversation. Shape the flow, test the experience and connect it to your website.

Discover the visual builder
  1. 01

    Connect your website

    Create your workspace, add a website and invite the people handling conversations.

  2. 02

    Build a useful experience

    Start with a template or design a flow. Add reviewed knowledge, optional AI and handoff steps.

  3. 03

    Test it. Publish it. Keep learning.

    Install the widget, test the journey and inspect the recorded conversations and visitor activity.

ROOM TO START. ROOM TO GROW.

Your team. Your pace.
Your plan.

Choose by the modules, team capacity and allowances your business needs. AI pricing is shown separately.

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Choose your plan after signup · AI allowances depend on your plan

Full pricing & allowances
CHATSONNET ACADEMY

A better builder starts with you.

Follow structured learning paths, build your skills and explore certification.

Explore the Academy
THE NEXT POSSIBILITY STARTS WITH A HELLO

Let’s make your
next conversation
count.

Build the experience your customers deserve.
Give your team a workspace to make it happen.

Get started View plans

Choose your plan after signup · AI allowances depend on your plan

hello.Sonneto by ChatSonnet A new conversation. A new possibility.