Instant conversations
Answer questions and guide visitors in real time.
ChatSonnet is live Explore current offers
LIVE CHAT + VISUAL AUTOMATIONTurn website visitors into
Turn website visitors into
customers.
ChatSonnet brings live chat, visual bot flows, optional AI, lead capture, team inboxes, and customer operations into one beautifully connected platform.
Publish your first bot today
Engage every visitor
Build trust with timely, contextual help.
Capture qualified leads
Turn useful conversations into opportunities.
Available around the clock
Let smart flows help when your team is offline.
From a first hello
to a meaningful next step.
Explore the three connected parts of ChatSonnet. Choose a view to see how the experience comes together.
LIVE CHAT & SHARED INBOX
A conversation that carries the whole story.
Give your team a shared place to answer visitors, pick up bot handoffs and see where the conversation started.
- Website and bot context alongside the conversation
- Assignment, replies and customer details in one workspace
- Contacts and tickets for the next step
Connected conversationsILLUSTRATIVE PREVIEW Product page → Website chat → Shared inbox
Your team takes it from hereConversation and website context travel together.
MORE THAN A SUPPORT BOT
Build the conversation your business needs next.
Start from a proven outcome or create your own flow. Every journey uses the same visual builder and shared customer context.
Qualify leads
Score intent, capture requirements, and route sales-ready opportunities.
Guide product discovery
Recommend the right product, plan, or service from real customer needs.
Book appointments
Collect availability and move qualified visitors toward a meeting.
Onboard customers
Guide setup, education, and activation without losing context.
Resolve service requests
Diagnose issues, set priority, create tickets, and hand over complete details.
Route every journey
Use intent, language, website, department, and business hours to choose the next step.
VISUAL AUTOMATION, YOUR WAYStart building visually
From first question to the next best action.
Use clear, predictable rules for every journey. Add AI only where it makes the experience genuinely better.
01Understand the goalUse choices, keywords, forms, customer fields, or optional AI.
02Run the right workflowAsk, branch, collect, recommend, score, route, and trigger actions.
03Complete the outcomeConvert the lead, create a ticket, book the next step, or involve your team.
EXAMPLE FLOWQualified opportunity journey
PublishedNew pricing conversationWebsite · high buying intent
Qualification workflowNeed, budget, company, timeline
Sales opportunity createdComplete context delivered
DESIGNED FOR THE WHOLE OPERATION
One system for every team that talks to customers.
Sales & growth
Capture demand, qualify opportunities, recommend offers, and route high-intent buyers.
- Lead qualification
- Conversion workflows
Support & success
Resolve faster with guided diagnosis, customer history, tickets, and live collaboration.
- Unified inbox
- Context-rich handoffs
Operations owners
Standardize journeys while controlling access, performance, data, and automation.
- Journey analytics
- Workspace controls
Every detail has somewhere to go.
Keep knowledge, follow-up and customer context connected to the people doing the work.
Knowledge that helps
Give your bots and team an approved source of information.
Discover moreFollow-up with a clear next step
Turn an unresolved question into a ticket your team can track.
Discover moreA team with the right access
Organize people, departments and responsibilities around your operation.
Discover moreAn experience that belongs to you
Connect websites and customize widgets and bots for each experience.
Discover more- 01
Connect your website
Add your website and organize the team who will handle conversations.
- 02
Build a useful journey
Start with a template or create your own flow. Review your knowledge and handoff steps.
- 03
Publish, then learn
Install the widget script, test the conversation, and review recorded visitor and chat activity.
FLEXIBLE PLANS
Start simple. Scale when you are ready.
Compare every module and allowance side by side. AI is priced separately by successful response or response pack.
| Find your fitAll limits are per workspace. |
|---|
| Subscription price |
| Best for |
| Get started |
| Modules & usage |
| Owner dashboard |
| Agent dashboard |
| Workspace settings |
| Help center |
| Live chat & inbox |
| Websites |
| Departments |
| Bot studio |
| Tickets |
| Contacts |
| Segments |
| Knowledge base |
| Reports |
| Visitor analytics |
| Automations |
| Campaigns |
| Saved replies |
| Service insights |
| Activity log |
| Channels |
| Team & roles |
| Widget themes & branding |
| Chat transcripts |
| AI answers & agent drafts |
| API actions |
| Shopify |
| WooCommerce |
| Screen sharing |
| Audio calls |
| Video calls |
| Co-browsing |
| AI pricing — separate from the base subscription |
| AI billing |
| AI during free trial |
Can I use ChatSonnet on my existing website?+
Yes. Add your website, publish a bot and install its widget script. The widget appearance and behavior can be configured for each bot.
Do I need AI to use ChatSonnet?+
No. Guided flows and live conversations work without AI. AI responses need a configured provider and an eligible plan allowance.
Can my team take over a conversation?+
Yes. Use a human handoff in your bot journey so a teammate can continue from the shared inbox with the conversation history.
What happens after the welcome offer?+
The offer follows the current eligibility window and plan allowances. It does not charge automatically when the free period ends. Review current terms on the Offers page.
How do I choose a plan?+
Compare module limits, team and website capacity, and AI pricing on the Pricing page. Available plans and offers reflect Platform Admin settings.
BUILD WHAT YOUR BUSINESS NEEDS
Start building free Make every customer conversation move your business forward.
Start with one journey, then expand ChatSonnet across sales, onboarding, service, and customer operations.